Payment and Cancellation Policy

Payment and Cancellation Policy

We require payment prior to your participation. We accept credit cards, debit cards, Zelle, and checks. We do not accept insurance to cover Online Group Wellness Classes.  When paying by Zelle, please use msc@marysusanchen.com.

Just like with an individual online session, we have reserved a time for you. If you need to cancel or reschedule your Remote Wellness Services session, please contact us during business hours and at least 24 hours prior to your appointment to avoid a cancellation fee. Canceling an appointment in less than 24 hours will result in a fee worth half the session price. You will be charged the full session fee if you fail to attend a scheduled lesson without notice. Please remember that you are solely responsible for all cancellation and no-show fees. 

Credit Card

For your convenience, you can pay online by credit card. By providing your credit card information, you authorize us to charge unpaid balances and cancellation fees to this card. The most common charges include charges for Remote Wellness Services and cancellation fees. We will save this credit card information in your file for future charges.